Cultivating Customer Relationships Quiz Questions and Answers 97 PDF Download

Learn cultivating customer relationships quiz, online BBA marketing management test 97 for online courses, distance learning. Free marketing MCQs questions and answers to learn cultivating customer relationships MCQs with answers. Practice MCQs to test knowledge on cultivating customer relationships, services differentiation, markup price, services industries, developing brand positioning for online hire marketing executive exam test.

Free cultivating customer relationships course worksheet has multiple choice quiz question as a company's 'customer relationship capital' is another name of with options satisfied customers, dissatisfied customers, customer retention and customer conversion with problems solving answer key to test study skills for online e-learning, viva help and jobs' interview preparation tips, study creating long-term loyalty relationships multiple choice questions based quiz question and answers.

Quiz on Cultivating Customer Relationships Quiz PDF Download Worksheet 97

Cultivating Customer Relationships Quiz

MCQ. A company's 'Customer Relationship Capital' is another name of

  1. satisfied customers
  2. dissatisfied customers
  3. customer retention
  4. customer conversion

A

Services Differentiation Quiz

MCQ. Total features of product functions, looks and features is classified as

  1. differential returns
  2. uncontrollable returns
  3. controllable returns
  4. design

D

Markup Price Quiz

MCQ. Desired return is subtracted from 1 and is divided by unit cost to calculate

  1. markup demand
  2. unit cost
  3. markup cost
  4. markup price

D

Services Industries Quiz

MCQ. Churches, museums and charities are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

B

Developing Brand Positioning Quiz

MCQ. Product or set of product which functions are close substitutes is classified as

  1. competitive membership
  2. category membership
  3. position membership
  4. target membership

B