Total Customer Satisfaction MCQs & Quiz Online PDF Book Download

Total customer satisfaction MCQs, total customer satisfaction quiz answers to learn marketing courses online. Creating long-term loyalty relationships multiple choice questions (MCQs), total customer satisfaction quiz questions and answers for online business degree. Maximizing customer lifetime value, building customer value, satisfaction and loyalty, cultivating customer relationships, total customer satisfaction test prep for digital marketing certification.

Learn creating long-term loyalty relationships test MCQs: a persons feeling of pleasure which results in products performance that match expectations is called, with choices satisfaction, dissatisfaction, distinctive proposition, and superior value for online business degree. Practice assessment test for scholarships, online learning total customer satisfaction quiz questions for competitive assessment in business majors for business analytics certifications.

MCQ on Total Customer SatisfactionQuiz Book Download

MCQ: A persons feeling of pleasure which results in products performance that match expectations is called

  1. satisfaction
  2. dissatisfaction
  3. distinctive proposition
  4. superior value

A

MCQ: In marketing, 'Relative Employee Satisfaction' is best classified as

  1. internal marketing metrics
  2. perceived metrics
  3. quality metrics
  4. loyalty metrics

A

MCQ: 'consumer's satisfaction' level is classified as

  1. unit metrics
  2. procedural metrics
  3. marketing external metrics
  4. sampling metrics

C

MCQ: Record of satisfaction of company's employees, suppliers and distributors is part of

  1. stakeholder performance scorecard
  2. marketing dashboards
  3. customer performance scorecard
  4. market performance record

A