Total Customer Satisfaction MCQs Quiz Online PDF Download

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MCQs on Total Customer SatisfactionQuiz PDF Download

MCQ: A persons feeling of pleasure which results in products performance that match expectations is called

  1. satisfaction
  2. dissatisfaction
  3. distinctive proposition
  4. superior value

A

MCQ: In marketing, 'Relative Employee Satisfaction' is best classified as

  1. internal marketing metrics
  2. perceived metrics
  3. quality metrics
  4. loyalty metrics

A

MCQ: 'consumer's satisfaction' level is classified as

  1. unit metrics
  2. procedural metrics
  3. marketing external metrics
  4. sampling metrics

C

MCQ: Record of satisfaction of company's employees, suppliers and distributors is part of

  1. stakeholder performance scorecard
  2. marketing dashboards
  3. customer performance scorecard
  4. market performance record

A