Total Customer Satisfaction MCQs Quiz Online PDF Download

Learn total customer satisfaction MCQs, marketing management test for online courses learning and test prep to practice. Creating long-term loyalty relationships quiz has multiple choice questions (MCQ), total customer satisfaction quiz questions and answers to learn for online website marketing strategy exam test.

Marketing management practice test MCQ on a persons feeling of pleasure which results in products performance that match expectations is called with options satisfaction, dissatisfaction, distinctive proposition and superior value problem solving skills for viva, competitive exam prep, interview questions with answer key. Free study guide is for online learning total customer satisfaction quiz with MCQs to practice test questions with answers.

MCQs on Total Customer Satisfaction Quiz PDF Download

MCQ. A persons feeling of pleasure which results in products performance that match expectations is called

  1. satisfaction
  2. dissatisfaction
  3. distinctive proposition
  4. superior value

A

MCQ. In marketing, 'Relative Employee Satisfaction' is best classified as

  1. internal marketing metrics
  2. perceived metrics
  3. quality metrics
  4. loyalty metrics

A

MCQ. 'consumer's satisfaction' level is classified as

  1. unit metrics
  2. procedural metrics
  3. marketing external metrics
  4. sampling metrics

C

MCQ. Record of satisfaction of company's employees, suppliers and distributors is part of

  1. stakeholder performance scorecard
  2. marketing dashboards
  3. customer performance scorecard
  4. market performance record

A