Total Customer Satisfaction MCQs Quiz Online PDF eBook Download

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Learn creating long-term loyalty relationships MCQ: a persons feeling of pleasure which results in products performance that match expectations is called, with choices satisfaction, dissatisfaction, distinctive proposition, and superior value for online business university. Practice merit scholarships assessment test, online learning total customer satisfaction quiz questions for competitive exams in business majors for online school of business administration.

MCQs on Total Customer Satisfaction PDF eBook Download

MCQ: A persons feeling of pleasure which results in products performance that match expectations is called

  1. satisfaction
  2. dissatisfaction
  3. distinctive proposition
  4. superior value

A

MCQ: In marketing, the 'Relative Employee Satisfaction' is best classified as

  1. internal marketing metrics
  2. perceived metrics
  3. quality metrics
  4. loyalty metrics

A

MCQ: 'consumer's satisfaction' level is classified as

  1. unit metrics
  2. procedural metrics
  3. marketing external metrics
  4. sampling metrics

C

MCQ: Record of satisfaction of company's employees, suppliers and distributors is the part of

  1. stakeholder performance scorecard
  2. marketing dashboards
  3. customer performance scorecard
  4. market performance record

A