Total Customer Satisfaction MCQs & Quiz Online PDF Book Download

Total customer satisfaction multiple choice questions (MCQs), total customer satisfaction quiz answers to learn online BBA courses for marketing management classes. Creating long-term loyalty relationships MCQs, total customer satisfaction quiz questions and answers for online associates degree business. Learn maximizing customer lifetime value, building customer value, satisfaction and loyalty, cultivating customer relationships, total customer satisfaction test prep for digital marketing certification.

Learn creating long-term loyalty relationships MCQ: a persons feeling of pleasure which results in products performance that match expectations is called, with choices satisfaction, dissatisfaction, distinctive proposition, and superior value for online associates degree business. Practice merit scholarships assessment test, online learning total customer satisfaction quiz questions for competitive exams in business majors .

MCQs on Total Customer Satisfaction PDF Book Download

MCQ: A persons feeling of pleasure which results in products performance that match expectations is called

  1. satisfaction
  2. dissatisfaction
  3. distinctive proposition
  4. superior value

A

MCQ: In marketing, 'Relative Employee Satisfaction' is best classified as

  1. internal marketing metrics
  2. perceived metrics
  3. quality metrics
  4. loyalty metrics

A

MCQ: 'consumer's satisfaction' level is classified as

  1. unit metrics
  2. procedural metrics
  3. marketing external metrics
  4. sampling metrics

C

MCQ: Record of satisfaction of company's employees, suppliers and distributors is part of

  1. stakeholder performance scorecard
  2. marketing dashboards
  3. customer performance scorecard
  4. market performance record

A