Services Differentiation MCQs Quiz Online PDF Download

Learn services differentiation MCQs, marketing management test for online courses learning and test prep to practice. Product strategy setting quiz has multiple choice questions (MCQ), services differentiation quiz questions and answers to learn for test for MBA school.

Marketing management practice test MCQ on factors that can help in differentiation of services include with options delivery and installation, customer training and consultation, ordering ease and all of above problem solving skills for viva, competitive exam prep, interview questions with answer key. Free study guide is for online learning services differentiation quiz with MCQs to practice test questions with answers.

MCQs on Services Differentiation Quiz PDF Download

MCQ. Factors that can help in differentiation of services include

  1. delivery and installation
  2. customer training and consultation
  3. ordering ease
  4. all of the above


MCQ. Degree in which manufactured units are identical and meet specification given by customers is classified as

  1. reliability
  2. durability
  3. performance quality
  4. conformance quality


MCQ. Concept which refers how much process of order placement is easy is classified as

  1. ordering ease
  2. delivery
  3. customer training
  4. customer consulting


MCQ. Concept which states all activities for making product operational on planned location is classified as

  1. product uncontrollable return
  2. product controllable return
  3. installation
  4. product maintenance


MCQ. Products can be differentiated on basis of

  1. conformance and performance quality
  2. durability and style
  3. reliability and repair-ability
  4. all of the above