Services Differentiation MCQs Quiz Online PDF Download

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MCQs on Services DifferentiationQuiz PDF Download

MCQ: Factors that can help in differentiation of services include

  1. delivery and installation
  2. customer training and consultation
  3. ordering ease
  4. all of the above


MCQ: Degree in which manufactured units are identical and meet specification given by customers is classified as

  1. reliability
  2. durability
  3. performance quality
  4. conformance quality


MCQ: Concept which refers how much process of order placement is easy is classified as

  1. ordering ease
  2. delivery
  3. customer training
  4. customer consulting


MCQ: Concept which states all activities for making product operational on planned location is classified as

  1. product uncontrollable return
  2. product controllable return
  3. installation
  4. product maintenance


MCQ: Products can be differentiated on basis of

  1. conformance and performance quality
  2. durability and style
  3. reliability and repair-ability
  4. all of the above