Services Differentiation MCQs & Quiz Online PDF Book Download

Services differentiation multiple choice questions (MCQs), services differentiation quiz answers to learn online BBA courses for marketing management classes. Product strategy setting MCQs, services differentiation quiz questions and answers for online bachelor's degree business administration. Learn industrial goods classification, product characteristics and classifications, product and services differentiation, consumer goods classification, services differentiation test prep for business analyst certification.

Learn product strategy setting MCQ: factors that can help in differentiation of services include, with choices delivery and installation, customer training and consultation, ordering ease, and all of the above for online bachelor's degree business administration. Practice merit scholarships assessment test, online learning services differentiation quiz questions for competitive exams in business majors .

MCQs on Services Differentiation PDF Book Download

MCQ: Factors that can help in differentiation of services include

  1. delivery and installation
  2. customer training and consultation
  3. ordering ease
  4. all of the above


MCQ: Degree in which manufactured units are identical and meet specification given by customers is classified as

  1. reliability
  2. durability
  3. performance quality
  4. conformance quality


MCQ: Concept which refers how much process of order placement is easy is classified as

  1. ordering ease
  2. delivery
  3. customer training
  4. customer consulting


MCQ: Concept which states all activities for making product operational on planned location is classified as

  1. product uncontrollable return
  2. product controllable return
  3. installation
  4. product maintenance


MCQ: Products can be differentiated on basis of

  1. conformance and performance quality
  2. durability and style
  3. reliability and repair-ability
  4. all of the above