Services Differentiation Quiz Questions and Answers 95 PDF Download

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Quiz on Services Differentiation Worksheet 95Quiz PDF Download

Services Differentiation Quiz

MCQ: Product returns can be eliminated with better packaging, improved storage and transportation is classified as

  1. uncontrollable returns
  2. controllable returns
  3. capital returns
  4. differential returns

B

Customer Value Hierarchy Quiz

MCQ: In fifth level of customer value hierarchy, marketer converts augmented products into

  1. expected products
  2. basic product
  3. augmented products
  4. potential product

D

Brand Equity in Marketing Quiz

MCQ: Value creation practices such as welcoming and governing is classified as

  1. social networking
  2. impression management
  3. community engagement
  4. brand use

A

Consumer Goods Classification Quiz

MCQ: Kind of convenience goods that are purchased by consumers for an urgent need are classified as

  1. homogeneous goods
  2. emergency goods
  3. impulse goods
  4. staples

B

Consumer Segmentation Quiz

MCQ: Group of people who are self-sufficient and down-to-earth are considered as

  1. non-makers
  2. non-destroyers
  3. makers
  4. destroyers

C