Services Differentiation Quiz Questions and Answers 95 PDF Download

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Quiz on Services Differentiation Worksheet 95Quiz PDF Download

Services Differentiation Quiz

MCQ: Product returns can be eliminated with better packaging, improved storage and transportation is classified as

  1. uncontrollable returns
  2. controllable returns
  3. capital returns
  4. differential returns


Customer Value Hierarchy Quiz

MCQ: In fifth level of customer value hierarchy, marketer converts augmented products into

  1. expected products
  2. basic product
  3. augmented products
  4. potential product


Brand Equity in Marketing Quiz

MCQ: Value creation practices such as welcoming and governing is classified as

  1. social networking
  2. impression management
  3. community engagement
  4. brand use


Consumer Goods Classification Quiz

MCQ: Kind of convenience goods that are purchased by consumers for an urgent need are classified as

  1. homogeneous goods
  2. emergency goods
  3. impulse goods
  4. staples


Consumer Segmentation Quiz

MCQ: Group of people who are self-sufficient and down-to-earth are considered as

  1. non-makers
  2. non-destroyers
  3. makers
  4. destroyers