Cultivating Customer Relationships Quiz Questions and Answers 75 PDF Book Download

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Quiz on Cultivating Customer Relationships Worksheet 75Quiz Book Download

Cultivating Customer Relationships Quiz

MCQ: Percentage or number of customers who move from one level to next level in buying decision process is called

  1. conversion rates
  2. marketing rates
  3. shopping rates
  4. loyalty rates


Customer Needs Quiz

MCQ: If price of product is $150, cost of maintenance is $15 and discounted salvage value is $85, then life cycle cost of product is

  1. $80
  2. $165
  3. $15
  4. $85


Services Differentiation Quiz

MCQ: Concept which states all activities for making product operational on planned location is classified as

  1. product uncontrollable return
  2. product controllable return
  3. installation
  4. product maintenance


Marketing and Customer Value Quiz

MCQ: Strategic plan to carry activities for profitable business unit is activity of

  1. business unit level
  2. division level
  3. decision level
  4. corporate level


What Influences Consumer Behavior Quiz

MCQ: Consumers who are sensitive in matter how other see us is classified in concept of

  1. self-concept
  2. self-monitors
  3. ideal self-concept
  4. actual self-concept