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Designing and Managing Services Multiple Choice Questions and Answers PDF Download

Designing and managing services Multiple Choice Questions and Answers (MCQs), designing and managing services quiz answers pdf 1, marketing management tests to study online certification courses. Learn customer expectations MCQs, "designing and managing services" quiz questions and answers for admission and merit scholarships test. Learn customer expectations, service mix categories, services industries career test for online business administration degree.

"According to service quality model, the willingness of employees to solve the problems of the customers is classified as" Multiple Choice Questions (MCQs) on designing and managing services with choices assurance, responsiveness, empathy, and reliability for online college classes. Practice jobs' assessment test, online learning customer expectations quiz questions for online colleges for business management.

MCQs on Designing & Managing Services PDF Download Quiz 1

MCQ: According to service quality model, the willingness of employees to solve the problems of the customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ: Considering the categories of services mix, the air travel with eatable is classified as

  1. tangible goods with accompanying services
  2. pure tangible goods
  3. pure services
  4. major service with minor goods

D

MCQ: The legal staff, computer operators and accountants are the examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

C

MCQ: The hospitals, loan agencies, postal services and schools are examples of the services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

A

MCQ: The act of specific performance offered by one party to another and tangible in nature is classified as

  1. service
  2. product
  3. co-branding
  4. None of the above

A