Designing and Managing Services Multiple Choice Questions and Answers 1 PDF Download

Learn designing and managing services MCQs, mastering marketing management test 1 for online learning, course exam prep. Practice customer expectations MCQs, designing and managing services multiple choice questions and answers on customer expectations, service mix categories, services industries for online trade marketing courses distance learning.

Free online designing and managing services quiz, self-study student guide has multiple choice question on according to service quality model, willingness of employees to solve problems of customers is classified as with options assurance, responsiveness, empathy and reliability for online business consultant interview questions and answers with BBA, MBA practice tests. Study to learn online customer expectations quiz questions with marketing management MCQs for online GMAT test for GMAT exam preparation.

MCQ on Designing and Managing Services Quiz PDF Download Test 1

MCQ: According to service quality model, willingness of employees to solve problems of customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ: Considering categories of services mix, air travel with eatable is classified as

  1. tangible goods with accompanying services
  2. pure tangible goods
  3. pure services
  4. major service with minor goods

D

MCQ: Legal staff, computer operators and accountants are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

C

MCQ: Hospitals, loan agencies, postal services and schools are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

A

MCQ: Act of specific performance offered by one party to another and tangible in nature is classified as

  1. service
  2. product
  3. co-branding
  4. None of the above

A