Marketing Management Learning Notes and Technology Articles

Designing and Managing Services Multiple Choice Questions and Answers 1 PDF Book Download

Designing and managing services multiple choice questions (MCQs), designing and managing services test prep to learn marketing management quiz 1 for business administration free online courses. Learn customer expectations multiple choice questions (MCQ), designing and managing services quiz questions and answers. Free e-learning tutorial on customer expectations, service mix categories, services industries test prep for online trade marketing courses distance learning.

Practice designing and managing services career test with multiple choice question: considering categories of services mix, air travel with eatable is classified as, for online business majors with options pure tangible goods, tangible goods with accompanying services, pure services, major service with minor goods for online business bachelor's degree. Professional skills assessment test with online learning customer expectations quiz questions with marketing management MCQs for online GMAT test for GMAT exam preparation.

MCQ on Designing & Managing ServicesQuiz Book Download Test 1

MCQ: According to service quality model, willingness of employees to solve problems of customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ: Considering categories of services mix, air travel with eatable is classified as

  1. tangible goods with accompanying services
  2. pure tangible goods
  3. pure services
  4. major service with minor goods

D

MCQ: Legal staff, computer operators and accountants are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

C

MCQ: Hospitals, loan agencies, postal services and schools are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

A

MCQ: Act of specific performance offered by one party to another and tangible in nature is classified as

  1. service
  2. product
  3. co-branding
  4. None of the above

A