Marketing Management Learning Notes & Technology Articles

Designing and Managing Services Multiple Choice Questions and Answers 1 PDF Download

Learn designing and managing services multiple choice questions, online BBA marketing management test 1 for e-learning business degree, online marketing courses. Practice customer expectations multiple choice questions (MCQ), designing and managing services quiz questions and answers. Learn customer expectations, service mix categories, services industries GMAT test for online trade marketing courses distance learning.

Study designing and managing services quiz with multiple choice question (MCQs): according to service quality model, willingness of employees to solve problems of customers is classified as, for bachelor of business administration and masters in marketing degree course with choices assurance, responsiveness, empathy, and reliability for online business consultant interview questions and answers with BBA, MBA practice tests. Practice skills assessment test to learn online customer expectations quiz questions with marketing management MCQs for online GMAT test for GMAT exam preparation.

MCQ on Designing and Managing ServicesQuiz PDF Download Test 1

MCQ: According to service quality model, willingness of employees to solve problems of customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ: Considering categories of services mix, air travel with eatable is classified as

  1. tangible goods with accompanying services
  2. pure tangible goods
  3. pure services
  4. major service with minor goods

D

MCQ: Legal staff, computer operators and accountants are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

C

MCQ: Hospitals, loan agencies, postal services and schools are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

A

MCQ: Act of specific performance offered by one party to another and tangible in nature is classified as

  1. service
  2. product
  3. co-branding
  4. None of the above

A