Designing and Managing Services Multiple Choice Questions 1 PDF Download

Learn designing and managing services multiple choice questions (MCQs), marketing management test 1 for online course prep exams. Practice customer expectations MCQs questions and answers on customer expectations, service mix categories, services industries for online management and marketing course test.

Free designing and managing services quiz online, study guide has multiple choice question on according to service quality model, willingness of employees to solve problems of customers is classified as with options assurance, responsiveness, empathy and reliability to test online e-learning skills for viva exam prep and job's interview questions with answers key. Study to learn customer expectations quiz questions with online learning MCQs for competitive exam preparation test.

MCQ on Designing and Managing Services Quiz PDF Download Test 1

MCQ. According to service quality model, willingness of employees to solve problems of customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ. Considering categories of services mix, air travel with eatable is classified as

  1. tangible goods with accompanying services
  2. pure tangible goods
  3. pure services
  4. major service with minor goods

D

MCQ. Legal staff, computer operators and accountants are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

C

MCQ. Hospitals, loan agencies, postal services and schools are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

A

MCQ. Act of specific performance offered by one party to another and tangible in nature is classified as

  1. service
  2. product
  3. co-branding
  4. None of the above

A