BBA Marketing Management MCQs - Chapter 9

Designing and Managing Services Multiple Choice Questions PDF Download - 1

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Apps:

The e-Book Designing and Managing Services Multiple Choice Questions and Answers (MCQs), Designing and Managing Services MCQ Quiz PDF download, test 1 to study free BBA Marketing Management Online Course. Practice Customer Expectations MCQs, Designing and Managing Services trivia questions and answers PDF to prepare for job interview. The Designing and Managing Services MCQs App Download: Free learning app for service mix categories, services industries career test for online business administration degree.

The Multiple Choice Question (MCQ Quiz): According to service quality model, the willingness of employees to solve the problems of the customers is classified as; "Designing and Managing Services" App Download (Free) with answers assurance, responsiveness, empathy and reliability to study online classes courses. Solve customer expectations quiz questions, download Google eBook (Free Sample) for online colleges for business management.

Designing & Managing Services Questions & Answers PDF Download: MCQ Quiz 1

MCQ 1: According to service quality model, the willingness of employees to solve the problems of the customers is classified as

A) responsiveness

B) assurance

C) empathy

D) reliability

MCQ 2: Considering the categories of services mix, the air travel with eatable is classified as

A) tangible goods with accompanying services

B) pure tangible goods

C) pure services

D) major service with minor goods

MCQ 3: The legal staff, computer operators and accountants are the examples of services of

A) government sector

B) private non-profit sector

C) manufacturing sector

D) business sector

MCQ 4: The hospitals, loan agencies, postal services and schools are examples of the services of

A) government sector

B) private non-profit sector

C) manufacturing sector

D) business sector

MCQ 5: The act of specific performance offered by one party to another and tangible in nature is classified as

A) service

B) product

C) co-branding

D) None of the above

BBA Marketing Management Mock Tests

Creating Brand Equity MCQs

Integrated Marketing Channels MCQs

Designing and Managing Services MCQs

Analyzing Consumer Markets MCQs

Developing Marketing Strategies and Plans MCQs

Analyzing Business Markets MCQs

Competitive Dynamics MCQs

Identifying Market Segments and Targets MCQs

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