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Designing and Managing Services Multiple Choice Questions 1 PDF eBook Download

Designing and managing services multiple choice questions (MCQs), designing and managing services quiz answers, marketing management test prep 1 to learn marketing for online marketing strategy certification programs. Customer expectations MCQs, designing and managing services quiz questions and answers for admission and merit scholarships test. Practice customer expectations, service mix categories, services industries career test for online business administration degree.

Learn designing and managing services quizzes with multiple choice questions: according to service quality model, willingness of employees to solve problems of customers is classified as, with choices assurance, responsiveness, empathy, and reliability for online college classes. Practice jobs' assessment test for online learning customer expectations quiz questions with marketing management MCQs for online colleges for business management.

MCQs on Designing & Managing Services PDF eBook Download Test 1

MCQ: According to service quality model, willingness of employees to solve problems of customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ: Considering categories of services mix, air travel with eatable is classified as

  1. tangible goods with accompanying services
  2. pure tangible goods
  3. pure services
  4. major service with minor goods

D

MCQ: Legal staff, computer operators and accountants are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

C

MCQ: Hospitals, loan agencies, postal services and schools are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

A

MCQ: Act of specific performance offered by one party to another and tangible in nature is classified as

  1. service
  2. product
  3. co-branding
  4. None of the above

A