Customer Service MCQs Quiz Online PDF Download

Learn customer service MCQs, marketing management test for online learning courses, test prep to practice test. Crafting brand positioning quiz has multiple choice questions (MCQ), customer service quiz questions and answers, brand association, customer service tutorials for online marketing tools courses distance learning.

Marketing management practice test MCQ: when companies have better-trained employees' for customer services, this differentiation is classified as with options image differentiation , working differentiation , employee differentiation and process differentiation for scholars' admission preparation in undergraduate degree programs and masters degree programs. Free study guide is for online learning customer service quiz with MCQs to practice test questions with answers for business data analyst job's interview and test preparation.

MCQs on Customer Service Quiz PDF Download

MCQ: When companies have better-trained employees' for customer services, this differentiation is classified as

  1. image differentiation
  2. working differentiation
  3. employee differentiation
  4. process differentiation

C

MCQ: Study of how groups, individuals and firms buy goods and services to satisfy their needs is called

  1. membership behavior
  2. market behavior
  3. database behavior
  4. consumer behavior

D

MCQ: When customers are given with perspective that allows company to put its best services forward are classified as

  1. framing
  2. outsourcing
  3. off shoring
  4. selling

A

MCQ: Planning of marketing tactics, merchandising and customer services is part of

  1. strategic marketing plan
  2. market opportunities
  3. tactical marketing plan
  4. firm's financial plan

C