Customer Service MCQs Quiz Online PDF Download

Learn customer service MCQs, marketing management test for online courses learning and test prep to practice. Crafting brand positioning quiz has multiple choice questions (MCQ), customer service quiz questions and answers to learn for online business bachelors degree tests.

Marketing management practice test MCQ on when companies have better-trained employees' for customer services, this differentiation is classified as with options image differentiation , working differentiation , employee differentiation and process differentiation problem solving skills for viva, competitive exam prep, interview questions with answer key. Free study guide is for online learning customer service quiz with MCQs to practice test questions with answers.

MCQs on Customer Service Quiz PDF Download

MCQ. When companies have better-trained employees' for customer services, this differentiation is classified as

  1. image differentiation
  2. working differentiation
  3. employee differentiation
  4. process differentiation

C

MCQ. Study of how groups, individuals and firms buy goods and services to satisfy their needs is called

  1. membership behavior
  2. market behavior
  3. database behavior
  4. consumer behavior

D

MCQ. When customers are given with perspective that allows company to put its best services forward are classified as

  1. framing
  2. outsourcing
  3. off shoring
  4. selling

A

MCQ. Planning of marketing tactics, merchandising and customer services is part of

  1. strategic marketing plan
  2. market opportunities
  3. tactical marketing plan
  4. firm's financial plan

C