Customer Service MCQs & Quiz Online PDF Book Download

Customer service MCQs, customer service quiz answers to learn online marketing courses. Crafting brand positioning multiple choice questions (MCQs), customer service quiz questions and answers for online business and marketing degree. Brand association, developing brand positioning, customer service test prep for business analytics certifications.

Learn crafting brand positioning test MCQs: when companies have better-trained employees' for customer services, this differentiation is classified as, with choices image differentiation, working differentiation, employee differentiation, and process differentiation for online business and marketing degree. Practice assessment test for scholarships, online learning customer service quiz questions for competitive assessment in business majors for business analytics certifications.

MCQ on Customer ServiceQuiz Book Download

MCQ: When companies have better-trained employees' for customer services, this differentiation is classified as

  1. image differentiation
  2. working differentiation
  3. employee differentiation
  4. process differentiation

C

MCQ: Study of how groups, individuals and firms buy goods and services to satisfy their needs is called

  1. membership behavior
  2. market behavior
  3. database behavior
  4. consumer behavior

D

MCQ: When customers are given with perspective that allows company to put its best services forward are classified as

  1. framing
  2. outsourcing
  3. off shoring
  4. selling

A

MCQ: Planning of marketing tactics, merchandising and customer services is part of

  1. strategic marketing plan
  2. market opportunities
  3. tactical marketing plan
  4. firm's financial plan

C