Customer Service MCQs Quiz Online PDF Book Download

Customer service multiple choice questions (MCQs), customer service quiz answers to learn marketing courses for online BBA degree. Crafting brand positioning MCQs with answers, customer service quiz questions and answers for online bachelor's degree business administration. Learn brand association, developing brand positioning, customer service test prep for business analytics certifications.

Learn crafting brand positioning test MCQs: when companies have better-trained employees' for customer services, this differentiation is classified as, with choices image differentiation, working differentiation, employee differentiation, and process differentiation for online bachelor's degree business administration. Practice merit scholarships assessment test, online learning customer service quiz questions for competitive assessment in business majors .

MCQ on Customer ServiceQuiz Book Download

MCQ: When companies have better-trained employees' for customer services, this differentiation is classified as

  1. image differentiation
  2. working differentiation
  3. employee differentiation
  4. process differentiation

C

MCQ: Study of how groups, individuals and firms buy goods and services to satisfy their needs is called

  1. membership behavior
  2. market behavior
  3. database behavior
  4. consumer behavior

D

MCQ: When customers are given with perspective that allows company to put its best services forward are classified as

  1. framing
  2. outsourcing
  3. off shoring
  4. selling

A

MCQ: Planning of marketing tactics, merchandising and customer services is part of

  1. strategic marketing plan
  2. market opportunities
  3. tactical marketing plan
  4. firm's financial plan

C