Customer Service MCQs & Quiz Online PDF eBook Download

Customer service multiple choice questions (MCQs), customer service quiz answers to learn marketing for online marketing degree programs. Crafting brand positioning MCQs, customer service quiz questions and answers to learn free online courses. Learn brand association, developing brand positioning, customer service test prep for online bachelor's degree in business administration.

Learn crafting brand positioning MCQ: when companies have better-trained employees' for customer services, this differentiation is classified as, with choices image differentiation, working differentiation, employee differentiation, and process differentiation to learn free online courses. Practice merit scholarships assessment test, online learning customer service quiz questions for competitive exams in business majors for online schools for business degrees.

MCQs on Customer Service PDF eBook Download

MCQ: When companies have better-trained employees' for customer services, this differentiation is classified as

  1. image differentiation
  2. working differentiation
  3. employee differentiation
  4. process differentiation

C

MCQ: Study of how groups, individuals and firms buy goods and services to satisfy their needs is called

  1. membership behavior
  2. market behavior
  3. database behavior
  4. consumer behavior

D

MCQ: When customers are given with perspective that allows company to put its best services forward are classified as

  1. framing
  2. outsourcing
  3. off shoring
  4. selling

A

MCQ: Planning of marketing tactics, merchandising and customer services is part of

  1. strategic marketing plan
  2. market opportunities
  3. tactical marketing plan
  4. firm's financial plan

C