Customer Service MCQs Quiz Online PDF Download

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MCQs on Customer ServiceQuiz PDF Download

MCQ: When companies have better-trained employees' for customer services, this differentiation is classified as

  1. image differentiation
  2. working differentiation
  3. employee differentiation
  4. process differentiation

C

MCQ: Study of how groups, individuals and firms buy goods and services to satisfy their needs is called

  1. membership behavior
  2. market behavior
  3. database behavior
  4. consumer behavior

D

MCQ: When customers are given with perspective that allows company to put its best services forward are classified as

  1. framing
  2. outsourcing
  3. off shoring
  4. selling

A

MCQ: Planning of marketing tactics, merchandising and customer services is part of

  1. strategic marketing plan
  2. market opportunities
  3. tactical marketing plan
  4. firm's financial plan

C