Customer Service MCQs Quiz Online PDF eBook Download

"Customer Service MCQs", customer service quiz answers pdf to study online marketing management course. Practice Crafting Brand Positioning Multiple Choice Questions & Answers (MCQs), "Customer Service" quiz questions and answers to learn free online courses. Learn brand association, developing brand positioning test prep for online bachelor's degree in business administration.

Practice customer service MCQ: When companies have better-trained employees' for customer services, this differentiation is classified as, with choices image differentiation, working differentiation, employee differentiation, and process differentiation to learn free online courses. Practice merit scholarships assessment test, online learning Customer Service Quiz Questions for competitive exams in business majors for online schools for business degrees.

MCQs on Customer Service PDF eBook Download

MCQ: When the companies have better-trained employees' for the customer services, this differentiation is classified as

  1. image differentiation
  2. working differentiation
  3. employee differentiation
  4. process differentiation

C

MCQ: Study of how groups, individuals and firms buy goods and services to satisfy their needs is called

  1. membership behavior
  2. market behavior
  3. database behavior
  4. consumer behavior

D

MCQ: When customers are given with the perspective that allows the company to put its best services forward are classified as

  1. framing
  2. outsourcing
  3. off shoring
  4. selling

A

MCQ: Planning of marketing tactics, merchandising and customer services is the part of

  1. strategic marketing plan
  2. market opportunities
  3. tactical marketing plan
  4. firm's financial plan

C