Customer Needs MCQs Quiz Online PDF Download

Learn customer needs MCQs, marketing management test for online courses learning and test prep to practice. Designing and managing services quiz has multiple choice questions (MCQ), customer needs quiz questions and answers to learn for MBA gmat preparation.

Marketing management practice test MCQ on services such as repair and installation services are classified as with options empathy services, value-augmenting services, facilitating services and assurance services problem solving skills for viva, competitive exam prep, interview questions with answer key. Free study guide is for online learning customer needs quiz with MCQs to practice test questions with answers.

MCQs on Customer Needs Quiz PDF Download

MCQ. Services such as repair and installation services are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

C

MCQ. Purchase cost of product is included into cost of maintenance and is subtracted from discounted salvage value to calculate

  1. purchase cycle cost
  2. cost of responsiveness
  3. life cycle cost
  4. assurance cost

C

MCQ. If price of product is $150, cost of maintenance is $15 and discounted salvage value is $85, then life cycle cost of product is

  1. $80
  2. $165
  3. $15
  4. $85

A

MCQ. Services provide by companies that are beyond performance and functioning of product are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

B