Customer Needs MCQs Test Online PDF Download

Customer needs multiple choice questions (MCQs), customer needs test prep for online learning with business degree certificate eCourses. Learn designing and managing services multiple choice questions (MCQs), customer needs quiz questions and answers. Career test prep with services industries, service mix categories, customer expectations test for online BS marketing degree courses distance learning.

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MCQ on Customer NeedsQuiz PDF Download

MCQ: Services such as repair and installation services are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

C

MCQ: Purchase cost of product is included into cost of maintenance and is subtracted from discounted salvage value to calculate

  1. purchase cycle cost
  2. cost of responsiveness
  3. life cycle cost
  4. assurance cost

C

MCQ: If price of product is $150, cost of maintenance is $15 and discounted salvage value is $85, then life cycle cost of product is

  1. $80
  2. $165
  3. $15
  4. $85

A

MCQ: Services provide by companies that are beyond performance and functioning of product are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

B