Customer Needs MCQs & Quiz Online PDF Book Download

Customer needs MCQs, customer needs quiz answers to learn marketing courses online. Designing and managing services multiple choice questions (MCQs), customer needs quiz questions and answers for bachelor's degree in marketing. Characteristics of services, services industries, differentiating services, service mix categories, customer needs test prep for business analyst certification.

Learn designing and managing services test MCQs: services such as repair and installation services are classified as, with choices empathy services, value-augmenting services, facilitating services, and assurance services for bachelor's degree in marketing. Practice assessment test for scholarships, online learning customer needs quiz questions for competitive assessment in business majors for business analyst certification.

MCQ on Customer NeedsQuiz Book Download

MCQ: Services such as repair and installation services are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

C

MCQ: Purchase cost of product is included into cost of maintenance and is subtracted from discounted salvage value to calculate

  1. purchase cycle cost
  2. cost of responsiveness
  3. life cycle cost
  4. assurance cost

C

MCQ: If price of product is $150, cost of maintenance is $15 and discounted salvage value is $85, then life cycle cost of product is

  1. $80
  2. $165
  3. $15
  4. $85

A

MCQ: Services provide by companies that are beyond performance and functioning of product are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

B