Customer Needs MCQs & Quiz Online PDF eBook Download

Customer needs multiple choice questions (MCQs), customer needs quiz answers for online marketing degree programs. Designing and managing services MCQs, customer needs quiz questions and answers for BA in business administration. Learn characteristics of services, services industries, differentiating services, service mix categories, customer needs test prep for online BBA courses.

Learn designing and managing services MCQ: services such as repair and installation services are classified as, with choices empathy services, value-augmenting services, facilitating services, and assurance services for BA in business administration. Practice merit scholarships assessment test, online learning customer needs quiz questions for competitive exams in business majors for online business administration colleges.

MCQs on Customer Needs PDF eBook Download

MCQ: Services such as repair and installation services are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

C

MCQ: Purchase cost of product is included into cost of maintenance and is subtracted from discounted salvage value to calculate

  1. purchase cycle cost
  2. cost of responsiveness
  3. life cycle cost
  4. assurance cost

C

MCQ: If price of product is $150, cost of maintenance is $15 and discounted salvage value is $85, then life cycle cost of product is

  1. $80
  2. $165
  3. $15
  4. $85

A

MCQ: Services provide by companies that are beyond performance and functioning of product are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

B