Customer Needs MCQs Quiz Online PDF Download

Learn customer needs MCQs, online BBA marketing management test for distance education, online marketing courses prep. Practice designing and managing services multiple choice questions (MCQs), customer needs quiz questions and answers. GMAT test prep on services industries, service mix categories, customer needs tutorials for online BS marketing degree courses distance learning.

Study bachelors and masters in marketing degree MCQs: services such as repair and installation services are classified as, for online courses with choices empathy services, value-augmenting services, facilitating services, assurance services for scholars' admission preparation in undergraduate degree programs and masters degree programs. Free skills assessment test is for online learn customer needs quiz questions with MCQs, exam preparation questions and answers to prepare entrance exam for online business school admission.

MCQs on Customer NeedsQuiz PDF Download

MCQ: Services such as repair and installation services are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

C

MCQ: Purchase cost of product is included into cost of maintenance and is subtracted from discounted salvage value to calculate

  1. purchase cycle cost
  2. cost of responsiveness
  3. life cycle cost
  4. assurance cost

C

MCQ: If price of product is $150, cost of maintenance is $15 and discounted salvage value is $85, then life cycle cost of product is

  1. $80
  2. $165
  3. $15
  4. $85

A

MCQ: Services provide by companies that are beyond performance and functioning of product are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

B