Customer Needs MCQs Quiz Online PDF eBook Download

Learn Customer Needs MCQs, customer needs quiz answers pdf to study online marketing management course. Practice Designing and Managing Services Multiple Choice Questions & Answers (MCQs), "Customer Needs" quiz questions and answers for BA in business administration. Learn services industries, differentiating services, customer needs, service mix categories test prep for online BBA courses.

Practice customer needs MCQ: Services such as repair and installation services are classified as, with choices empathy services, value-augmenting services, facilitating services, and assurance services for BA in business administration. Practice merit scholarships assessment test, online learning Customer Needs Quiz Questions for competitive exams in business majors for online business administration colleges.

MCQs on Customer Needs PDF eBook Download

MCQ: Services such as repair and installation services are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

C

MCQ: Purchase cost of product is included into cost of maintenance and is subtracted from discounted salvage value to calculate

  1. purchase cycle cost
  2. cost of responsiveness
  3. life cycle cost
  4. assurance cost

C

MCQ: If the price of product is $150, cost of maintenance is $15 and the discounted salvage value is $85, then the life cycle cost of product is

  1. $80
  2. $165
  3. $15
  4. $85

A

MCQ: Services provide by the companies that are beyond the performance and functioning of the product are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

B