Customer Expectations MCQs & Quiz Online PDF eBook Download
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MCQs on Customer Expectations PDF eBook Download
MCQ: According to service quality model, willingness of employees to solve problems of customers is classified as
MCQ: According to service quality model, ability to provide service accurately and dependably is classified as
MCQ: Determinants of service quality in service-quality model includes
- reliability and empathy
- assurance and tangibles
- all of the above