Customer Expectations MCQs Quiz Online PDF Download

Learn customer expectations MCQs, marketing management test for online courses learning and test prep to practice. Designing and managing services quiz has multiple choice questions (MCQ), customer expectations quiz questions and answers to learn for best online MBA entry test questions.

Marketing management practice test MCQ on according to service quality model, willingness of employees to solve problems of customers is classified as with options responsiveness, assurance, empathy and reliability problem solving skills for viva, competitive exam prep, interview questions with answer key. Free study guide is for online learning customer expectations quiz with MCQs to practice test questions with answers.

MCQs on Customer Expectations Quiz PDF Download

MCQ. According to service quality model, willingness of employees to solve problems of customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ. According to service quality model, ability to provide service accurately and dependably is classified as

  1. empathy
  2. reliability
  3. responsiveness
  4. assurance

B

MCQ. Determinants of service quality in service-quality model includes

  1. reliability and empathy
  2. responsiveness
  3. assurance and tangibles
  4. all of the above

D