Customer Expectations MCQs & Quiz Online PDF Book Download

Customer expectations MCQs, customer expectations quiz answers to learn marketing courses online. Designing and managing services multiple choice questions (MCQs), customer expectations quiz questions and answers for online business degree. Service mix categories, characteristics of services, customer needs, customer expectations test prep for digital marketing certification.

Learn designing and managing services test MCQs: according to service quality model, willingness of employees to solve problems of customers is classified as, with choices responsiveness, assurance, empathy, and reliability for online business degree. Practice assessment test for scholarships, online learning customer expectations quiz questions for competitive assessment in business majors for business analytics certifications.

MCQ on Customer ExpectationsQuiz Book Download

MCQ: According to service quality model, willingness of employees to solve problems of customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ: According to service quality model, ability to provide service accurately and dependably is classified as

  1. empathy
  2. reliability
  3. responsiveness
  4. assurance

B

MCQ: Determinants of service quality in service-quality model includes

  1. reliability and empathy
  2. responsiveness
  3. assurance and tangibles
  4. all of the above

D