Customer Expectations MCQs Quiz Online PDF Download

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Marketing management practice test MCQ: according to service quality model, willingness of employees to solve problems of customers is classified as with choices responsiveness, assurance, empathy and reliability for online business consultant interview questions and answers with BBA, MBA practice tests. Free study guide is for online learning customer expectations quiz with MCQs to practice test questions with answers.

MCQs on Customer Expectations Quiz PDF Download

MCQ: According to service quality model, willingness of employees to solve problems of customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ: According to service quality model, ability to provide service accurately and dependably is classified as

  1. empathy
  2. reliability
  3. responsiveness
  4. assurance

B

MCQ: Determinants of service quality in service-quality model includes

  1. reliability and empathy
  2. responsiveness
  3. assurance and tangibles
  4. all of the above

D