Customer Expectations MCQs Quiz Online PDF Book Download

Customer expectations MCQs, customer expectations quiz answers for online learning marketing courses. Learn designing and managing services multiple choice questions (MCQs), customer expectations quiz questions and answers. Career test on service mix categories, characteristics of services, customer needs, customer expectations test prep for certified market research professional.

Learn designing and managing services practice test MCQs: according to service quality model, willingness of employees to solve problems of customers is classified as, for business degree programs with options responsiveness, assurance, empathy, reliability for entry level marketing jobs. Free skills assessment test for online learning customer expectations quiz questions for competitive assessment in business majors for marketing analytics certification.

MCQ on Customer ExpectationsQuiz Book Download

MCQ: According to service quality model, willingness of employees to solve problems of customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ: According to service quality model, ability to provide service accurately and dependably is classified as

  1. empathy
  2. reliability
  3. responsiveness
  4. assurance

B

MCQ: Determinants of service quality in service-quality model includes

  1. reliability and empathy
  2. responsiveness
  3. assurance and tangibles
  4. all of the above

D