Customer Expectations MCQs & Quiz Online PDF eBook Download

Customer expectations multiple choice questions (MCQs), customer expectations quiz answers to learn marketing management for online marketing degree programs. Designing and managing services MCQs, customer expectations quiz questions and answers for online college classes. Learn service mix categories, characteristics of services, customer needs, customer expectations test prep for online business administration degree.

Learn designing and managing services MCQ: according to service quality model, willingness of employees to solve problems of customers is classified as, with choices responsiveness, assurance, empathy, and reliability for online college classes. Practice merit scholarships assessment test, online learning customer expectations quiz questions for competitive exams in business majors for online colleges for business management.

MCQs on Customer Expectations PDF eBook Download

MCQ: According to service quality model, willingness of employees to solve problems of customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ: According to service quality model, ability to provide service accurately and dependably is classified as

  1. empathy
  2. reliability
  3. responsiveness
  4. assurance

B

MCQ: Determinants of service quality in service-quality model includes

  1. reliability and empathy
  2. responsiveness
  3. assurance and tangibles
  4. all of the above

D