Customer Expectations MCQs & Quiz Online PDF Book Download
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Learn designing and managing services MCQ: according to service quality model, willingness of employees to solve problems of customers is classified as, with choices responsiveness, assurance, empathy, and reliability for master's degree in business administration. Practice merit scholarships assessment test, online learning customer expectations quiz questions for competitive exams in business majors .
MCQs on Customer Expectations PDF Book Download
MCQ: According to service quality model, willingness of employees to solve problems of customers is classified as
MCQ: According to service quality model, ability to provide service accurately and dependably is classified as
MCQ: Determinants of service quality in service-quality model includes
- reliability and empathy
- assurance and tangibles
- all of the above