Building Customer Value, Satisfaction and Loyalty MCQs Quiz Online PDF Book Download

Building customer value, satisfaction and loyalty MCQs, building customer value, satisfaction and loyalty quiz answers to learn marketing courses online. Creating long-term loyalty relationships multiple choice questions (MCQs), building customer value, satisfaction and loyalty quiz questions and answers for business degree online classes. Learn building customer value, satisfaction and loyalty test prep for business analyst certification.

Learn creating long-term loyalty relationships test MCQs: second step in 'customer value analysis' is, with choices assessing quantitative importance, examining specific segment, monitoring customer value, and identifying benefits for business degree online classes. Practice merit scholarships assessment test, online learning building customer value, satisfaction and loyalty quiz questions for competitive assessment in business majors for business analytics certifications.

MCQ on Building Customer Value, Satisfaction and LoyaltyQuiz Book Download

MCQ: Second step in 'customer value analysis' is

  1. assessing quantitative importance
  2. examining specific segment
  3. monitoring customer value
  4. identifying benefits

A

MCQ: Whole cluster of benefits when company promises to deliver through its market offering is called

  1. value proposition
  2. customer proposition
  3. product proposition
  4. brand proposition

A

MCQ: Third step in customer's value analysis is

  1. assessing the attributes importance
  2. assessing the company's performance
  3. monitoring competitor's performance
  4. both B and C

D

MCQ: All costs customer expects to incur to buy any market offering is called

  1. total economic cost
  2. total functional cost
  3. total customer cost
  4. total sampling cost

C

MCQ: A company's monetary, time and energy cost, all are included in

  1. total customer cost
  2. psychological cost
  3. personal benefits
  4. image benefits

A