Cultivating Customer Relationships Quiz Questions and Answers 97 PDF Download

Practice cultivating customer relationships quiz, BBA marketing management quiz online 97 to learn. Free marketing MCQs questions and answers to learn cultivating customer relationships MCQs with answers. Practice MCQs to test knowledge on cultivating customer relationships, services differentiation, markup price, services industries, developing brand positioning worksheets.

Free cultivating customer relationships worksheet has multiple choice quiz question as a company's 'customer relationship capital' is another name of, answer key with choices as satisfied customers, dissatisfied customers, customer retention and customer conversion problem solving to test study skills. For viva learning help and jobs' interview preparation tips, study online creating long-term loyalty relationships multiple choice questions based quiz question and answers.

Quiz on Cultivating Customer Relationships Quiz PDF Download Worksheet 97

Cultivating Customer Relationships Quiz

MCQ. A company's 'customer relationship capital' is another name of

  1. satisfied customers
  2. dissatisfied customers
  3. customer retention
  4. customer conversion

A

Services Differentiation Quiz

MCQ. The total features of the product functions, looks and features is classified as

  1. differential returns
  2. uncontrollable returns
  3. controllable returns
  4. design

D

Markup Price Quiz

MCQ. The desired return is subtracted from 1 and is divided by unit cost to calculate

  1. markup demand
  2. unit cost
  3. markup cost
  4. markup price

D

Services Industries Quiz

MCQ. The churches, museums and charities are examples of the services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

B

Developing Brand Positioning Quiz

MCQ. The product or set of product which functions are close substitutes is classified as

  1. competitive membership
  2. category membership
  3. position membership
  4. target membership

B