Cultivating Customer Relationships Questions and Answers PDF Download eBook
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Trivia Quiz on Cultivating Customer Relationships PDF Download eBook
MCQ: The percentage or number of customers who move from one level to next level in buying decision process is called
- conversion rates
- marketing rates
- shopping rates
- loyalty rates
A
MCQ: If the price of product is $150, cost of maintenance is $15 and the discounted salvage value is $85, then the life cycle cost of product is
- $80
- $165
- $15
- $85
A
MCQ: The concept which states all the activities for making the product operational on planned location is classified as
- product uncontrollable return
- product controllable return
- installation
- product maintenance
C
MCQ: The strategic plan to carry activities for profitable business unit is the activity of
- business unit level
- division level
- decision level
- corporate level
A
MCQ: The consumers who are sensitive in the matter how other see us is classified in the concept of
- self-concept
- self-monitors
- ideal self-concept
- actual self-concept
B