Designing and Managing Services Multiple Choice Questions Test 1 Tests pdf Download

Practice BBA marketing management test 1 with MCQ on customer expectations test for online learning. Learn designing and managing services multiple choice questions (MCQ) on customer expectations, service mix categories, services industries with answers. Free designing and managing services revision notes has answer key with choices as assurance, responsiveness, empathy and reliability of multiple choice questions (MCQ) as according to service quality model, willingness of employees to solve problem of customers is classified as to test learning skills. Study to learn customer expectations quiz questions to practice MCQ based online exam preparation test.

MCQ on Designing and Managing Services: Test 1 Quiz pdf Download

MCQ. According to service quality model, willingness of employees to solve problem of customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ. Considering categories of services mix, air travel with eatable is classified as

  1. tangible goods with accompanying services
  2. pure tangible goods
  3. pure services
  4. major service with minor goods

D

MCQ. Legal staff, computer operators and accountants are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

C

MCQ. Hospitals, loan agencies, postal services and schools are examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

A

MCQ. Act of specific performance offered by one party to another and tangible in nature is classified as

  1. service
  2. product
  3. co-branding
  4. None of above

A

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