Designing and Managing Services Multiple Choice Questions 1 PDF Download

Learn designing and managing services multiple choice questions (MCQs), marketing management test 1 for online exams. Practice customer expectations MCQs questions and answers on customer expectations, service mix categories, services industries with answers. Free designing and managing services quiz, online study guide has helping answer key with choices as assurance, responsiveness, empathy and reliability of multiple choice questions as according to service quality model, willingness of employees to solve problem of customer's is classified as to test learning skills for viva exam preparation and job's interview questions. Study to learn customer expectations quiz questions with online learning MCQs for competitive exam preparation test.

MCQ on Designing and Managing Services Quiz PDF Download Test 1

MCQ. According to service quality model, the willingness of employees to solve the problem of customer's is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ. Considering the categories of services mix, the air travel with eatable is classified as

  1. tangible goods with accompanying services
  2. pure tangible goods
  3. pure services
  4. major service with minor goods

D

MCQ. The legal staff, computer operators and accountants are the examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

C

MCQ. The hospitals, loan agencies, postal services and schools are examples of the services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector

A

MCQ. The act of specific performance offered by one party to another and tangible in nature is classified as

  1. service
  2. product
  3. co-branding
  4. None of above

A